At NLAindustries, customer satisfaction is our priority. Please read our Return & Refund Policy below to understand the process and conditions.

1. Returns

We accept returns within 7 days of delivery, subject to the conditions below:

Eligibility:

     

      • Items must be unused, unwashed, and in original condition

      • All tags, manuals, and packaging must be intact

      • A valid order number or proof of purchase is required

    Non-Returnable Items:

       

        • Perishable products

        • Personal care items (e.g., undergarments, opened cosmetics)

        • Customized or made-to-order products

        • Gift cards and downloadable software

      2. Refunds

      Once we receive and inspect your return, you’ll be notified of the refund status:

         

          • Approved Refunds: Credited to your original payment method within 5–10 business days

          • Partial Refunds: Applicable for products with minor issues not caused by us

          • Rejected Returns: Items not meeting return criteria will be sent back at your expense

          • Note :– 

          • If the refund processing time is up to 5 working days, you must wait until the end of 5th working day for a refund update.working day exclude bank holidays.
          • Refund will be credited to the original payment method used for placing the order.

        3. Exchanges

        We offer replacements only for:

           

            • Defective

            • Damaged

            • Incorrectly delivered items

          To request an exchange, please email support@nlaindustrie.co.in with your order number and photos of the issue.

          Replacement Delivery Timeline:
          Approved replacement orders are dispatched within 2 business days and typically delivered within 5–7 business days, depending on your location.

          4. Return Shipping

             

              • Customers are responsible for return shipping charges unless the item is defective or incorrect

              • We recommend using a trackable shipping service

              • We are not liable for lost or undelivered return packages

            5. How to Initiate a Return

            To begin the return process, email us at support@nlaindustries.co.in with the following:

               

                • Your order number

                • The item(s) you wish to return

                • The reason for return

                • Photos (for damaged or defective products)

              Our team will respond with return instructions and the return address.

              6. Late or Missing Refunds

              If you haven’t received your refund:

                 

                  • Check your bank or credit card account

                  • Contact your payment provider for processing updates

                7. Contact Us

                NLAindustries
                📧 Email: nalimela007@gmail.com
                📞 Phone: +91 9676588070, 8125557899
                🏠 Address: Manbhum Jade Towers,
                Raj-Bha van Road Opp Fortune
                Katriya Hotel, Somajiguda,
                Hyderabad – 500082